Twitter finally seems to be coming to grips with the extent of its concerns. It’s now publicly admitting to them, and it says it’s trying to restore them.The unhealthy platform has let its issues fester for years. Its feeds have prolonged been full of trolls, misinformation, performative outrage, and abuse. And sparkling Congressional scrutiny has uncovered how woefully unprepared it be to mitigate state-sponsored manipulation of its platform.On Thursday afternoon, Twitter CEO Jack Dorsey went live on Periscope to talk about this new middle of consideration, explaining that Twitter is trying to work to increase its platform’s “health,” an umbrella term beneath which it’s at this time lumping its plan to restore all these concerns. On the published, Dorsey turn into joined through the use of the company's crook, policy, and believe and coverage lead Vijaya Gadde, its head of Believe & Safety Del Harvey, and its health product supervisor David Gasca. The quartet did their best to make clear what “health” means to Twitter, essentially admitting that the company is starting at rectangular one.Twitter, Dorsey followed, is trying to define what health skill and a way to measure it, and finally it will wish to provide its consumers the option to choose a additional healthy adventure. Twitter, he followed, “can do an expanded job at giving individuals machine to choose more health, for children we turn into measuring that and defining that, which is still being labored on.”If that sounds vague to you, well, it is. Which is why we’re left with loads of questions about this effort that’s purportedly poised to trade the method Twitter works. Here are 5 to starting:1. What product variations will come out of this effort?Twitter presently launched a request for proposals asking the generic public to help it “define what health skill for Twitter and the manner we need to technique measuring it.” Sounds respectable, but what exactly does Twitter plan to do with the suggestions? On the Periscope, Dorsey gave few clues. “We’ve had conversations about additional moderation via group residence homeowners,” he followed. “But eventually we don’t have any specific reply at this time.” Dorsey followed this effort is Twitter’s top priority. But that’s all we be aware about now. Where this ship is heading is any one’s wager — even Twitter’s, it appears.2. Will this effort make the generic public empathize with Twitter? And is that part of the intention?Content moderation selections are every now and then incredibly advanced, regularly providing these making them with plenty of bad options. Twitter seems to bungle even the easy judgements, and it makes its choices with little transparency, often angering its consumers who accept as true with that some people have been unfairly silenced, while others run amok. Throughout the published, Dorsey repeated the phrases “transparency” and “trust.” If the generic public gets a look into the content fabric moderation judgements Twitter is coping with, perhaps they will believe it additional. Or at least, they'll empathize with considered one of the critical unwinnable judgements. And most likely that’s part of the intention appropriate right here.3. Will Twitter ever be ready to restore verification?Dorsey, on the published, didn’t mince words concerning the state of verification on Twitter. “Verification, as loads of you be aware about, is something that we accept as true with is very broken on our platform and something that we should restore,” he followed. The company, he followed, is reworking and rethinking the blue checkmark, a imperative flow into after Twitter verified a handful of white nationalists (before finally taking their verification badges away). The company prolonged held that the blue checkmark was now not an endorsement, but it presently backed off this stance after it became clear that no depend how many times it followed “verification is rarely an endorsement,” people however see it that strategy. Twitter, Gasca followed, is considering “the profile on the platform, and how can we increase context in order that you comprehend if you occur to see someone, how to accept as true with what they’re declaring. How you should in reality interpret their message in keeping with who they’re and what their old previous is.” Hearing this, it seems like Twitter is because of the proven fact that new verification options which might be even more advanced than the elaborate-to-decipher machine that exists this present day. Verification have to be primary: It need to easily factor out that you simply’re who you say you are. But that’s a tricky machine to place in area for improved than 300 million consumers. It remains to be considered how this effort will show, but it seems it goes to take Twitter time to verify verification out.4. Will proper wing consumers ever get on board with “healthy” changes?Throughout the Periscope broadcast, viewers commented on Periscope with reference to the company’s perceived bias against conservatives. “Twitter hates conservatives. Not tremendous to us,” wrote one client. “Stop crushing conservatives,” wrote one different. Gadde addressed these accusations, telling viewers that Twitter’s personnel flow via anti-bias practising, and in the experience that they’re found to make biased judgements, they’re disciplined. Still, should Twitter put into impact major variations to emphasize “health,” the remarks indicated it goes to likely face pushback from segments of conservatives, some of whom seem capable of entice any opportunity to declare the San Francisco-based company is trying to silence their voices.5. Is Twitter ultimately going to scrap its policy against commenting on individual cash owed?The bulk of Dorsey’s remarks were turn into vague, but he turn into crystal clear on one aspect: Twitter wants to be additional clear. “Often circumstances we have now taken movement on tweets and money owed and never described why. We’ve had a bunch of policies all over the previous that we are in fact revisiting circular how we talk and to who we talk,” he followed. “In some circumstances we weren’t chatting with the journalists, in some circumstances we weren’t chatting with the violator of the phrases of capabilities, in some circumstances we weren’t chatting with the realm. We see alternatives circular all these dimensions so as to add extra readability circular our strikes.” Is Twitter’s “we don’t contact upon individual cash owed” policy — which it’s used as a defend when requested to explain difficult judgment calls — on its technique to the ash heap of old previous? Sure sounds adore it.Twitter didn’t immediately reply to those questions. We'll exchange the story if and when it does.

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Posted on: March 12, 2018

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Twitter finally seems to be coming to grips with the extent of its problems. It’s now publicly admitting to them, and it says it’s trying to fix them.

The unhealthy platform has let its issues fester for years. Its feeds have long been filled with trolls, misinformation, performative outrage, and abuse. And recent Congressional scrutiny has exposed how woefully unprepared it is to mitigate state-sponsored manipulation of its platform.

On Thursday afternoon, Twitter CEO Jack Dorsey went live on Periscope to talk about this new focus, explaining that Twitter is trying to work to increase its platform’s “health,” an umbrella term under which it’s currently lumping its plan to fix all these problems. On the broadcast, Dorsey was joined by the company's legal, policy, and trust and safety lead Vijaya Gadde, its head of Trust & Safety Del Harvey, and its health product manager David Gasca. The quartet did their best to explain what “health” means to Twitter, essentially admitting that the company is starting at square one.

Twitter, Dorsey said, is trying to define what health means and how to measure it, and eventually it would like to give its users the option to choose a more healthy experience. Twitter, he said, “can do a much better job at giving people tools to choose more health, for however we end up measuring that and defining that, which is still being worked on.”

If that sounds vague to you, well, it is. Which is why we’re left with plenty of questions about this effort that’s purportedly poised to change the way Twitter works. Here are five to start:

1. What product changes will come out of this effort?

Twitter recently released a request for proposals asking the public to help it “define what health means for Twitter and how we should approach measuring it.” Sounds good, but what exactly does Twitter plan to do with the data? On the Periscope, Dorsey gave few clues. “We’ve had conversations about more moderation by community owners,” he said. “But ultimately we don’t have any particular answer right now.” Dorsey said this effort is Twitter’s top priority. But that’s all we know now. Where this ship is heading is anyone’s guess — even Twitter’s, it appears.

2. Will this effort make the public empathize with Twitter? And is that part of the goal?

Content moderation decisions are often incredibly complex, regularly presenting those making them with a lot of bad options. Twitter seems to bungle even the easy decisions, and it makes its choices with little transparency, often angering its users who feel that some people have been unfairly silenced, while others run amok. Throughout the broadcast, Dorsey repeated the words “transparency” and “trust.” If the public gets a look into the content moderation decisions Twitter is facing, perhaps they will trust it more. Or at least, they'll empathize with some of the unwinnable decisions. And maybe that’s part of the goal here.

3. Will Twitter ever be able to fix verification?

Dorsey, on the broadcast, didn’t mince words about the state of verification on Twitter. “Verification, as many of you know, is something that we believe is very broken on our platform and something that we need to fix,” he said. The company, he said, is reworking and rethinking the blue checkmark, a necessary move after Twitter verified a handful of white nationalists (before eventually taking their verification badges away). The company long held that the blue checkmark was not an endorsement, but it recently backed off this stance after it became clear that no matter how many times it said “verification is not an endorsement,” people still see it that way. Twitter, Gasca said, is thinking about “the profile on the platform, and how can we increase context so you know when you see someone, how to evaluate what they’re saying. How you should interpret their message based on who they are and what their history is.” Hearing this, it seems like Twitter is considering new verification options that are even more complex than the hard-to-decipher system that exists today. Verification should be simple: It should simply indicate that you are who you say you are. But that’s a tough system to put in place for more than 300 million users. It remains to be seen how this effort will turn out, but it seems it will take Twitter time to figure verification out.

4. Will right wing users ever get on board with “healthy” changes?

Throughout the Periscope broadcast, viewers commented on Periscope about the company’s perceived bias against conservatives. “Twitter hates conservatives. Not nice to us," wrote one user. "Stop crushing conservatives," wrote another. Gadde addressed these accusations, telling viewers that Twitter’s employees go through anti-bias training, and if they’re found to make biased decisions, they’re disciplined. Still, should Twitter implement major changes to emphasize “health,” the comments indicated it will likely face pushback from segments of conservatives, some of whom seem ready to seize any opportunity to claim the San Francisco-based company is trying to silence their voices.

5. Is Twitter finally going to scrap its policy against commenting on individual accounts?

The bulk of Dorsey’s comments were was vague, but he was crystal clear on one thing: Twitter wants to be more transparent. “Often times we have taken action on tweets and accounts and not explained why. We’ve had a bunch of policies in the past that we are now revisiting around how we communicate and to who we communicate,” he said. “In some cases we weren’t communicating to the reporters, in some cases we weren’t communicating to the violator of the terms of services, in some cases we weren’t communicating to the world. We see opportunities around all those dimensions to add more clarity around our actions.” Is Twitter’s “we don’t comment on individual accounts” policy — which it’s used as a shield when asked to explain tough judgment calls — on its way to the ash heap of history? Sure sounds like it.

Twitter did not immediately respond to these questions. We'll update the story if and when it does.


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